Functional Support Analyst (m/f/d)

Berufserfahrene mit Ausbildung / Vollzeit
Job-ID prx-19535

For the Competence Center Business Solutions team in Kerpen, we are looking for a 

Functional Support Analyst (m/f/d)

Position descpription

  • Together with your colleagues from the Business Solutions team, you will be responsible for the support and rollout of the internal claims management application for the Glassdrive business worldwide

  • As Functional Support Analyst, your primary role will be to provide functional support to all Glassdrive countries using our Service Management tool Service-Now. You will be working in an Agile team of functional analysts and developers spread across multiple countries in Europe

  • You will have ownership of the operational management and be expected to keep user satisfaction at a high level

Required qualifications

  • Educated at a Bachelor's degree or higher  
  • At least 3 years experience in Incident Management and Problem Management as well as experience in the coordination of the support activities
  • Logical thinker, experience with troubleshooting root causes
  • A solution-, service- and improvement-oriented attitude
  • Team player, flexible attitude, highly motivated and committed 
  • Experience with SQL or data analysis, SAP and SAP interfaces, development in .NET or ITIL certification is preferred
  • Excellent verbal and written skills in English. Good knowledge of an additional European language, such as Portuguese, French, Spanish, Italian, Greek or Polish is a plus

What we offer

  • Opportunity to join Saint-Gobain – a global business where sharing of best practice and internal promotion of employees is encouraged
  • Opportunity to work with a wide diversity of people and cultures
  • An international function in a dynamic and growing environment
  • Working with cutting edge technology
  • A competitive salary with good secondary benefits
  • Primarily remote working is an option

Ihr Ansprechpartner

Johannes van Rossum
Saint-Gobain Autover Deutschland GmbH

Über uns

SEKURIT SERVICE liefert Fahrzeugverglasungen, verwandte Produkte und Dienstleistungen im Ersatzteilemarkt für Fahrzeugverglasungen. Unsere Produkte stammen von SAINT-GOBAIN SEKURIT und stehen für beste Erstausrüsterqualität. In Deutschland ist SEKURIT SERVICE Marktführer.


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